Thank you for choosing IPTV Smarters Official. We strive to provide the best IPTV service, and customer satisfaction is our priority. Please read our refund policy carefully before making a purchase.
1. Refund Eligibility
Due to the nature of digital IPTV services, we offer refunds only under the following conditions:
If the service is not delivered within the specified time frame after purchase.
If the service does not work as promised and our support team is unable to resolve the issue.
If you request a refund within 24 hours of your purchase and have not activated or used the service.
2. Non-Refundable Cases
We do not offer refunds in the following situations:
If you change your mind after purchase.
If your device, internet connection, or other technical issues prevent the IPTV service from working.
If the service is disrupted due to third-party apps, internet service providers (ISP) blocks, or user misconfiguration.
If you fail to follow the setup instructions provided.
If you request a refund after 24 hours of purchase.
3. How to Request a Refund
To request a refund, please follow these steps:
Contact our support team via [email/live chat] with your order details.
Explain the issue and provide any necessary screenshots or proof of non-functionality.
Our team will review your request and respond within 48 hours.
4. Refund Processing
Approved refunds will be processed within 5-7 business days to the original payment method.
We are not responsible for delays caused by banks or payment providers.
5. Contact Us
If you have any questions about our refund policy, feel free to contact our support team by Whatsapp .